arodemyx®DOCUMENTS · UPDATED 9 SEPTEMBER 2026
Please read this policy before placing an order.
You may request a refund within 14 days of purchase by contacting customer support with your order reference, course name and reason. Contact details must be published before sales open. We review requests in light of delivery, use of the materials and applicable consumer rights.
If a file is missing, unreadable, duplicated in error or materially different from its description, tell us so we can investigate. Depending on the issue and your legal rights, we will arrange a working replacement or an appropriate refund.
Where a statutory withdrawal right applies, it is not automatically lost merely because content is digital. Any early supply that affects that right requires the consent and acknowledgement required by applicable law. Nothing in this policy restricts remedies for faulty or misdescribed content.
Approved refunds are returned through the original payment method where possible. We will confirm when a refund has been initiated; the time it takes to appear depends on the payment provider and bank.
The courses are digital materials. No physical item needs to be shipped back. If a refund ends your licence, stop using and delete the refunded materials unless applicable law provides otherwise.